Return & Exchange Policy
Welcome to Aarohmaya. We want every parent and little one to love their purchase. If you are not completely satisfied, we are here to help with easy returns and exchanges.
Eligibility for Return or Exchange
- Items can be returned or exchanged within 3 days of delivery.
- Products must be:
- Unused, unwashed, and in original condition
- With all original tags and packaging intact
- Free from stains, odors, or damage
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Innerwear or undergarments
- Customized or personalized products
- Items purchased during clearance or final sale
Exchange Policy
- Size exchanges are available subject to stock availability.
- If the requested size is unavailable, customers may choose:
- Another product of equal value
- Store credit for future purchases
Return Process
To request a return or exchange:
- Contact our customer support team with your order number or product code.
- Share clear photos if the item is damaged or incorrect.
- Our team will guide you through the pickup or return process.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.
Refund Policy
- Refunds are processed after product inspection.
- Delivery charges are non-refundable unless the error was from our side.
- Refunds may take 5–7 working days depending on the payment method.
Road Delivery for Returns & Exchanges
- Customers may need to bear return road delivery costs unless the item received was defective or incorrect.
- Exchange delivery timelines may vary depending on location within Nepal.
Need Help?
For any questions regarding returns or exchanges, please contact our customer support team through our website or social media pages.